IPROMES (Insurance Provider Regulation & Online Management Electronic System) is the Dubai Health Authority's official platform for managing medical insurance complaints and ensuring compliance with Dubai's mandatory health insurance regulations.
IPROMES is the Dubai Health Authority's integrated system for regulating health insurance in Dubai. It handles complaints related to medical insurance claims, coverage disputes, and healthcare service issues under Dubai's mandatory health insurance scheme.
The system ensures that all health insurance providers comply with DHA regulations and that policyholders receive fair treatment and timely resolution of their complaints.
Medical claims rejected by insurer without valid reason
Delays or rejections in pre-approval for treatment
Problems accessing healthcare providers in network
Excessive delays in processing reimbursement claims
Follow these steps to submit your medical insurance complaint through IPROMES.
First submit your complaint to your health insurance company directly. Allow them time to respond.
Access the IPROMES portal and register using your Emirates ID or login to existing account.
Complete the complaint form with details of your medical insurance issue and upload documents.
DHA reviews your complaint, contacts the insurer, and provides a resolution within defined TAT.
View our detailed process flow chart outlining the step-by-step complaint handling procedure.
Download Flow Chart (PDF)Visit the official IPROMES portal to register and submit your medical insurance complaint.
Go to IPROMES PortalOfficial Dubai Health Authority complaint management system