+971 4 269 9991 info@geinsurance.ae
Claims Centre

Fast, Hassle-Free
Claims Support

When you need us most, we're there. Our dedicated claims advocacy team fights on your behalf — from first notification to final settlement — so you can focus on what matters.

+971 50 776 0575 (24/7) WhatsApp Us
24/7 Emergency Line
Dedicated Claim Handler
Fast Settlement
2 hrs
Response Time
98%
Claim Success Rate
50K+
Claims Handled

Report a Claim Online

We'll respond within 2 hours during business hours

For emergencies call +971 50 776 0575 immediately.

Process

How to File a Claim

Four simple steps — our team handles the heavy lifting so you don't have to.

Step 1

Notify Us

Call our 24/7 claims hotline (+971 50 776 0575) or WhatsApp us immediately after an incident. Do not delay — prompt notification is essential.

Step 2

Submit Documents

Our claims handler guides you through the exact documents needed for your specific claim type — we keep it simple.

Step 3

Assessment & Review

We liaise directly with your insurer, push for fast assessment, and advocate on your behalf throughout the process.

Step 4

Receive Settlement

Your claim is settled fairly and promptly — we ensure no shortcuts are taken that reduce what you're rightfully owed.

Claim Types

Claims by Insurance Type

Motor Claims

Report accident, theft, or damage to your vehicle. Have your registration, driving licence, and police report ready.

Documents Required:

  • Police report (for accidents/theft)
  • Copy of driving licence
  • Vehicle registration (Mulkiya)
  • Photos of damage
  • Third-party details (if applicable)
Call to Report This Claim

Medical Claims

Submit medical reimbursement claims for outpatient treatment, prescriptions, and hospitalization not on cashless basis.

Documents Required:

  • Original medical invoices & receipts
  • Doctor's prescription / referral
  • Lab / diagnostic reports
  • Insurance card copy
  • Completed claim form
Call to Report This Claim

Travel Claims

Claim for medical emergencies, trip cancellation, baggage loss, or flight delay during your trip.

Documents Required:

  • Claim form (completed)
  • Original receipts / invoices
  • Travel itinerary & tickets
  • Airline delay certificate (for delay claims)
  • Police report (for theft)
Call to Report This Claim

Property Claims

Report damage to your home, contents, or business premises from fire, flood, theft, or accidental damage.

Documents Required:

  • Completed claim form
  • Photos of damage
  • Police report (for theft)
  • Repair estimates / invoices
  • Proof of ownership / purchase receipts
Call to Report This Claim

Business Claims

For commercial property damage, liability claims, business interruption, or engineering losses.

Documents Required:

  • Claim notification letter
  • Loss / damage documentation
  • Financial records (for BI claims)
  • Third-party demand / summons (for liability)
  • Survey report if applicable
Call to Report This Claim

Personal Accident Claims

For accidental injury, permanent disability, or accidental death claims on personal accident policies.

Documents Required:

  • Original policy document
  • Accident / incident report
  • Medical report & treatment records
  • Employer confirmation letter
  • ID / passport copy of claimant
Call to Report This Claim
Online Notification

Report a Claim Online

Use this form to notify us of a new claim. Our team will contact you within 2 hours during business hours, or the next morning for after-hours submissions.

By submitting, you authorize Golden Eagle to contact you regarding your claim. For emergencies, please call +971 50 776 0575 immediately.

Need Immediate Assistance?

Our 24/7 emergency claims team is always available. Don't wait — call us now.

+971 50 776 0575

Available 24 hours a day, 365 days a year