Sanadak is the official complaint management system launched by the UAE Central Bank (CBUAE) to protect insurance policyholders and resolve disputes between customers and insurance companies.
Sanadak (meaning "Your Support" in Arabic) is the UAE Central Bank's official platform for handling complaints related to insurance services. It ensures fair treatment of policyholders and provides a transparent mechanism for dispute resolution.
The platform covers all types of insurance including motor, health, life, property, and general insurance products regulated by the CBUAE.
Disputes over denied or partially rejected insurance claims
Issues with premium calculations, refunds, or charges
Disagreements over policy coverage or exclusions
Poor service, delays, or unprofessional conduct
Follow these steps to submit your complaint through Sanadak portal.
Submit your complaint directly to your insurance company and wait for their response (usually 15 working days).
If unsatisfied with insurer response, create an account on the Sanadak portal using your Emirates ID.
Fill in complaint details, attach supporting documents, and submit through the online portal.
CBUAE reviews your case and issues a binding decision that the insurer must comply with.
Visit the official Sanadak portal to register and submit your insurance complaint.
Go to Sanadak PortalOfficial UAE Central Bank complaint management system