Not satisfied with how your concern was handled? Escalate directly to our management team. We are committed to resolving every complaint fairly and promptly.
Submit Your ComplaintYour escalation is taken seriously. Here's what to expect after submission.
Fill in the form below. Your complaint is instantly routed to the relevant department and our management team.
Our management team personally reviews your case and investigates the concern raised.
We aim to respond within 2 working days with a resolution or a clear update on progress.
All fields marked * are required. Your complaint will be reviewed by our management team.
Your escalation has been received. Our management team will review your case and respond within 2 working days.
If your complaint remains unresolved after our internal process, you may escalate to the UAE Central Bank's official complaint portal, Sanadak, or to the Dubai Health Authority (DHA) for health-related matters.