Privacy Policy | Golden Eagle Insurance Brokers LLC

1 Who We Are

Golden Eagle Insurance Brokers LLC ("Golden Eagle", "we", "us", "our") is a licensed insurance brokerage registered in the United Arab Emirates, regulated by the UAE Insurance Authority. Our registered office is at Office 1201, Al Manara Tower, Business Bay, Dubai, UAE.

We are committed to protecting your personal data and complying with applicable UAE data protection laws, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data ("PDPL").

2 Information We Collect

We may collect the following categories of personal information:

Identity Data: Full name, date of birth, nationality, Emirates ID / passport number.
Contact Data: Email address, telephone number, postal address.
Financial Data: Payment card details (processed securely via PCI-DSS certified gateways — we do not store card numbers).
Insurance Data: Information about your assets, health, travel plans, or business required to arrange insurance on your behalf.
Technical Data: IP address, browser type, device identifiers, pages visited, and cookies (see Section 8).
Communications Data: Records of correspondence including emails, call recordings, and enquiry forms.

3 How We Use Your Information

We use your personal data for the following purposes:

Policy Administration

To provide quotes, arrange insurance policies, process renewals, and manage your account.

Claims Handling

To process and settle insurance claims on your behalf with the relevant insurer.

Legal Obligations

To comply with regulatory requirements imposed by the UAE Insurance Authority and other authorities.

Business Improvement

To analyse usage patterns, improve our services, and develop new products.

Marketing (with consent)

To send you relevant insurance tips, product updates, and offers — only where you have opted in.

Fraud Prevention

To detect, investigate, and prevent fraudulent claims or other unlawful activities.

4 How We Share Your Information

We may share your personal data with the following parties:

Insurance Companies: We share relevant data with insurers and reinsurers to arrange and administer your coverage.
Loss Adjusters & Surveyors: For claims assessment and settlement purposes.
Regulatory Authorities: UAE Insurance Authority, Central Bank UAE, and other competent authorities where required by law.
IT & Service Providers: Third-party systems we use to operate our business (e.g., CRM, email, payment processing) — all bound by data protection agreements.
Legal Advisors: Where necessary to defend or pursue legal claims.

We do not sell your personal data to third parties for their own marketing purposes.

5 Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, accounting, and reporting obligations. Typical retention periods are:

Data Type	Retention Period	Reason
Policy records	7 years after expiry	UAE Insurance Authority requirement
Claims records	10 years after settlement	Potential long-tail liability
Financial transactions	5 years	UAE Commercial Transactions Law
Marketing consents	Until opt-out or 3 years	PDPL legitimate interest
Website analytics	13 months (cookies)	Industry standard

6 Your Rights

Under applicable UAE data protection law, you have the following rights regarding your personal data:

Right of Access

Request a copy of the personal data we hold about you.

Right to Rectification

Request correction of inaccurate or incomplete data.

Right to Erasure

Request deletion of your data where there is no lawful basis for retention.

Right to Object

Object to processing for direct marketing at any time.

Data Portability

Receive your data in a structured, machine-readable format.

Right to Restrict

Request restriction of processing in certain circumstances.

To exercise any of these rights, please contact our Data Protection Officer at privacy@goldeneagleinsurance.ae. We will respond within 30 days.

7 Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

SSL/TLS encryption for all data transmitted via our website.
Role-based access controls limiting staff access to personal data on a need-to-know basis.
Regular security assessments and vulnerability testing.
Annual data protection training for all staff handling personal data.
Secure data disposal procedures for physical and electronic records.

8 Cookies

Our website uses cookies and similar technologies to improve your browsing experience and analyse site usage. We use the following types of cookies:

Strictly Necessary: Essential for the website to function (e.g., session management). These cannot be disabled.
Analytics: Google Analytics cookies (anonymised IP) to understand how visitors use our site.
Preferences: Remember your settings and choices across visits.

You can control cookies through your browser settings. Disabling non-essential cookies will not affect your ability to use our core services.

9 International Data Transfers

Some of our insurer partners and service providers operate outside the UAE. Where we transfer your personal data internationally, we ensure adequate safeguards are in place — including contractual data protection clauses — to maintain the same standard of protection required under UAE law.

10 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or our practices. The "last updated" date at the top of this page will always reflect the most recent revision. We encourage you to review this page periodically. For material changes, we will notify you by email or by prominently posting a notice on our website.

11 Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact:

Data Protection Officer

Golden Eagle Insurance Brokers LLC

Office 1201, Al Manara Tower, Business Bay, Dubai, UAE

privacy@goldeneagleinsurance.ae

+971 4 450 1000

Your Privacy Matters to Us